Our client was experiencing severe delays in their contingent worker hiring cycle—averaging 65 days from requisition to worker start. Bottlenecks such as site-based orientation schedules and cumbersome onboarding processes caused frequent candidate withdrawals and project delays.
Solution
SearchPros conducted a deep process analysis, identifying inefficiencies across the sourcing and onboarding stages. A suite of operational improvements was implemented to reduce time-to-start and improve candidate engagement.
Key Improvements:
- Implementation of KPIs and supplier SLAs
- Reduction of client administrative requirements in onboarding
- User education on communication timelines and responsibilities
- Defined expectation management to ensure accountability
- Creation of a candidate engagement process to minimize drop-offs
Results
- Reduced the cycle time from 65 days to just 21 days
- Increased candidate satisfaction and improved deliverable timelines
- Established a more consistent, scalable, and responsive hiring process
SearchPros ROI
- 2-day average to submit 9:1 resumes per requisition
- 10-day average from approval to candidate start
- 21-day average from requisition creation to start
- 98.5% retention rate for contingent placements
